I tried uninstalling the Creative programs and made sure there was no creative driver in device manager left however. Drivers sweeper only supports "NVIDIA (Display and Chipset), ATI (Display), Creative (Sound) Realtek (Sound), Ageia (PhysX) and Microsoft (Mouse)" according ot the website. If that doesn't work, you'll probably have to contact Creative customer service. Then try the firmware update from scratch. Then use a program like driver sweeper to remove any lingering files. The only thing I can think of, is completely uninstalling any of the creative software. It is also shown in the audio device list when plugged in (on both computers). exe file, but I know Windows detects it on this other device as well because pressing the "+" or "-" buttons on the Soundblaster device makes the Windows audio volume go up and down. I did those steps that you wrote but on the other computer I get the message "no device detected" by the firmware updating. But if all else fails, you can use the warranty if its still covered. I don't think the device itself is broken because windows is still detecting it. If that doesn't work, try the same process on another computer. Try plugging it in to a different usb port, and then update it's firmware. This is probably the article you came across. Why do I get this message and what can I do about it? I have tried switching USB port, using another computer and also using another cable on another computer. The problem is I get an error while trying to update the firmware: "Firmware upgrading failed!". According to the Creative website, it's probably a firmware issue because it is still detected by Windows. Yesterday my Soundblaster Recon3D just stopped getting power.
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